Oasis Palm, Cancun

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Key details

About the Hotel

Boulevard Kukulkan Km 4.5, Cancun, Mexico, 77500

Perfect

6.9

/10

“The serene bay in Cancun created a perfect oasis for relaxation.”view full review

Oasis Palm, a 4-star family resort in Zona Hotelera, features KiddO Zone with Baby Blue Crab kids club and dedicated areas for supervised children's activities while adults enjoy restaurants and pools at their own pace.

Equipped Sea View Rooms

Each Oasis Palm room provides amenities including bathing caps, moisturizer, hand soap, body wash gel, shampoo, and towels. Rooms on higher floors offer views of the turquoise sea.

Fusion Dining Options

The restaurants combine traditional Mexican cuisine with French gastronomy, featuring refined flavors across a 15-course menu. A techno-emotional dining experience includes tableside demonstrations by miniature chefs.

Leisure Entertainment Facilities

The Oasis Palm complex includes whirlpool baths, Balinese beds in lounge environments, and butler service. The Glass Bar nightclub provides dance music and entertainment.

Beach Zone Location

Located 0.5 miles from Playa Langosta and 0.5 miles from Float Fun Cancun, with nearby access to Playa Tortuga Ferry Terminal and Playa Las Perlas.

View all

Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Room

2 persons

27 m²

2 Double beds

Shower

Coffee machine

room details

Family Suite

2 persons

63 m²

1 King-size bed

Shower

Coffee machine

room details

Price and Room Availability Calendar

Check availability and prices for your dates now!

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Pure Relaxation

“During my stay, I loved the spa facilities. They were fully equipped and opened early, making it easy for me to get a workout or some relaxation in before my day began. The peaceful ambiance was perfect for recharging.” view full review

Diverse Dining Options

“I was really surprised by the variety of food available at the buffets and a la carte restaurants. Each meal was delicious and featured plenty of choices, from local specialties to international cuisine. The sushi at the poolside kiosk was a personal favorite!” view full review

Comfortably Spacious

“The Standard Room I stayed in was spacious and always kept clean. It had a pleasant atmosphere, and I appreciated having a large balcony to enjoy the view. The air conditioning worked effectively, keeping the room cool and comfortable.” view full review

Engaging Activities

“I enjoyed the variety of entertainment options throughout the day. The lively music and engaging games organized by the recreation staff kept the atmosphere vibrant. There were also fun shows that added to the overall enjoyable experience.” view full review

General

No smoking on site
Paid Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Private beach
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Fire extinguishers
Key card access

Sports & Fitness

Billiard tables
Aerobics

Services

Paid shuttle service
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service

Dining

Restaurant
Snack bar
Bar/ Lounge area

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Children's buffet
Board games
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Entertainment
Leisure/ TV room
Spa & wellness centre
Pedicure
Manicure
Facial
Beauty treatment
Massage

Room features

Air conditioning
Garden furniture
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Boulevard Kukulkan Km 4.5, Cancun, Mexico, 77500

Map view

Boulevard Kukulkan Km 4.5, Cancun, Mexico, 77500

City landmarks

Beach

Playa Langosta

670 m

Church

Parroquia de Cristo Resucitado

1.6 km

Landmark

Float Fun Cancun

730 m

Beach

Playa Tortugas

880 m

Landmark

El Eden Ecological Reserve

1.7 km

Harbour

Aquatours Cancun

1.7 km

Landmark

Playa Tortuga Ferry Terminal

1.8 km

Landmark

Monumento a los Ninos Heroes

1.8 km

Landmark

Andiani Travel Group

1.8 km

Landmark

Bungee in Cancun

1.9 km

Landmark

Sail Away Cancun

1.9 km

Beach

Playa Las Perlas

2.2 km

Landmark

Malecon Tajamar

3.0 km

Market

Mercado 28

5.4 km

Landmark

Club De Playa

2.6 km

Night club

Barezzito Puerto Cancun

3.0 km

Landmark

Cancun Convention Center

4.1 km

Landmark

Plaza de Toros Cancun

3.7 km

Night club

Coco Bongo

4.3 km

Mall

Malecon Americas Cancun

3.7 km

Golf Course

Puerto Cancun

3.7 km

Event hall

B2B Center Cancun

3.6 km

Night club

ANTIQUE Puerto Cancun

3.7 km

Store

Superama Bonampak

3.9 km

Landmark

Amigos de Sian Ka'an

3.8 km

Aquarium

Interactive Aquarium

4.4 km

Night club

The City Nightclub

4.3 km

Nearby

Blvd. Kukulcan Km 4.5 Terminal Playa Linda Hotel Zone

Scenic Tower Cancun

190 m

Blvd. Kukulcan km.5

Galeon Capitan Hook

40 m

Blvd. Kukulcan Km. 4.5

Jardin del arte

580 m

Restaurants

Maki Taco

130 m

Boulevard Kukulcan Km 4.5 Zona Hotelera

Fontina

1.4 km

Boulevard Kukulkan

Getting around

City Centre

Cancun10 min · 6.5 km

Airports

Isla Mujeres (ISJ)32 min · 21.2 km

Cancun (CUN)33 min · 21.9 km

Reviews and Ratings

Feedback from previous guests about their experience.

Stephen

United States, February 2025

6.8/10

I had a mix of experiences during my stay at Oasis Palm. The staff were genuinely friendly and the pools were enjoyable, but I faced some major issues with communication and the condition of my room. Additionally, the beach was disappointing, with plenty of seaweed and murky water, which contrasted sharply with what I expected from a resort in Cancun.

Rooms

5.0

My standard room was cozy, but I encountered significant issues with the TV, which never worked despite attempts to repair it. The air conditioning was also ineffective, making it difficult to truly relax.

Service

5.0

While the staff were friendly and helpful, the overall customer service left much to be desired. Communication about room amenities and services could improve drastically.

Location

5.0

The location was in a quieter area of Cancun, which I appreciated. It was close to various attractions, making it convenient for excursions, but the beach itself was subpar.

Dining

5.0

The dining options were somewhat repetitive, with similar food served for breakfast, lunch, and dinner. There were limited eateries open during my stay, which made things a bit monotonous.

Facilities

5.0

While there were useful facilities such as car hire and excursion assistance, I found the pool closing at 8 PM too early for evening enjoyment. The pool also had issues with cleanliness, which affected my experience.

Leon

United States, January 2025

6.0/10

My stay at Oasis Palm had its ups and downs. The beach was fantastic, and the restaurant staff were incredibly friendly and attentive, which enhanced my experience significantly. However, I faced some challenges with the check-in process and the room's air conditioning, which didn't work effectively. Overall, I'd rate my experience positively but feel there are areas for improvement.

Rooms

6.0

I found my standard room to be large and clean, but it was pretty small for a family. I appreciated the spacious balcony, though the net curtain was a bit stained.

Service

6.0

The restaurant staff, especially Leonardo, were amazing and went the extra mile to ensure I had a great dining experience. However, I felt the front desk staff could use more customer service training, especially during busy times.

Location

7.0

The hotel is situated in a quieter area of Cancun, right on the beach, which was a plus for me. However, the lack of nearby amenities made it less convenient.

Dining

8.0

The dining options were impressive, with a mixture of a la carte and buffet meals that offered good quality, especially when the restaurants were open. The all-inclusive aspect provided great value.

Facilities

6.0

While I enjoyed the variety of activities like kayaking and video games, I was disappointed by the construction that closed some amenities during my stay. The facilities could use clearer communication regarding any changes.

Lisa

United States, November 2024

6.4/10

My stay at Oasis Palm had its ups and downs. The beach was peaceful and the food was generally good, especially the Maki Taco restaurant. On the downside, the room was smaller than expected, and amenities were lacking, which affected my overall experience.

Rooms

5.0

I was disappointed to find the room significantly smaller than advertised. It felt cramped, and the amenities were not well-stocked. Additionally, the lack of a refrigerator was unexpected.

Service

7.0

The staff was consistently friendly and eager to help, which made my experience more enjoyable. However, there were moments when better customer service training could have improved my interactions.

Location

8.0

The location is quite good, situated in a nice, quiet part of Cancun, perfect for a family getaway. The beach felt safe, which was great for my kids.

Dining

7.0

I enjoyed the variety of food options available, with certain restaurants standing out like the Maki Taco. However, some specialty restaurants required reservations early in the day, which was a bit of a hassle.

Facilities

6.0

The pools were clean and enjoyable, but there weren't enough lounge chairs by the beach and pool areas. I also noticed some chairs were broken, which was disappointing.

Ray

United States, October 2024

7.4/10

While the beach at Oasis Palm was beautiful with clear blue waters, my overall experience was quite disappointing. The food quality was lacking, and the room conditions were not up to standard. However, I appreciated the helpful staff and the location's peaceful atmosphere.

Rooms

5.0

The standard room was much smaller than advertised, only 288 sq. ft. with outdated decor and poor bathroom conditions. Additionally, the lack of basic amenities like a refrigerator was frustrating.

Service

5.0

The staff were friendly and accommodating, helping us with room placement, but it seemed like they needed more customer service training as some processes were inefficient.

Location

6.0

Oasis Palm is located in a quiet area of Cancun, which is great if you're looking for a relaxing environment near the beautiful beach.

Dining

5.0

The dining experience was disappointing; the buffet food quality was poor, and there were limited options for kids. Reservations for the specialty restaurants were inconvenient, and some had extra charges.

Facilities

5.0

While the resort offered some facilities, such as dry cleaning and grocery shopping services, several aspects, like the gym being closed for construction, detracted from the experience.

Mike

United States, October 2024

5.8/10

My stay at Oasis Palm was pretty enjoyable. the beds were comfortable and the kids' pool area with dinosaurs was a hit with my little one. However, the service left a bit to be desired, especially with slow check-in and drinks taking too long to be served.

Rooms

5.0

The room was clean and comfortable, which I appreciated, even though the bathroom felt outdated and lacked some promised features.

Service

5.0

While I found some staff members friendly, service was often slow, particularly at check-in and during meal times. this definitely could be improved.

Location

5.0

Located in a quieter area of Cancun, I enjoyed the beach access and the proximity to the airport was a plus. though the beach itself was a bit disappointing with seaweed.

Dining

5.0

Dining options were okay, though I had to pay extra for better restaurants, which seems odd for an all-inclusive resort. I'd have liked more inclusive dining.

Facilities

5.0

Facilities were decent with options for car hire and tours, but I ran into issues with the transportation service I booked beforehand.